Returned items must be received within 14 days of receipt for Australian orders and within 21 days of receipt for international orders. 💪
1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
2. Please email us within 02 days of receipt at firstname.lastname@example.org and include the following:
3. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
We aim to process all returns within 5-7 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal unless a payment was made via a credit/debit card over the telephone, in which case your refund will be debited back to your card. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund/exchange has been issued 10-14 working days later. The refund will be processed back to your original method of payment.
Unfortunately, we're only able to accept returns back in the immaculate condition they were received in. Bodysuits or swimwear cannot be returned due to hygiene reasons.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this and provide you with the best solution! 😋
At Sen Beautique, we want you to shop with confidence! 💕
For Australian orders, you have 14 days to return your item(s) to us and for international orders, it's 21 days.
We guarantee all of our dresses will arrive exactly as they are described on our website. Therefore, we don’t offer refunds on just simply change of heart. However, we would be happy to issue store credit for you once we have received your returns.
If on a rare occasion that you believe our products might be faulty or there is a misrepresentation of the product, please inform us via email email@example.com and you can return the item(s) back to us so we can examine and provide you with the best solution. Please note: Customers are responsible for their postage fee when returning a product.
Please note, if an item is a final sale sample/outlet style (as mention in the product description) it cannot be returned.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
Unfortunately, we're unable to cover return postage costs. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. 📫
We welcome you to return your item(s) by mail in accordance with our Returns Policy and repurchase the item(s) in your desired size or style once your store credit is issued. 👗
Please allow up to 14 working days for your parcel to be returned to Sen Beautique We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.